If your order contains multiple items, they may be shipped separately depending on availability and the shipping warehouse. No worries—your remaining items will arrive shortly!

If you experience any issues with delivery (lost, damaged, or broken package), we’re here to help!

With our secure shipping, ShellVibe takes care of disputes for you. Unlike other stores, we don’t leave you to handle it on your own with the carrier. We take full responsibility and will immediately resend a new package at no extra cost to you.

📧 Need assistance? Contact us at contact@shellvibe.com, and our team will do everything possible to ensure your satisfaction! 💙

Yes! You can modify your order as long as it is not yet being processed.

Yes, you can cancel your order! However, if your order is already being prepared, a cancellation fee of 40% of the purchase price will apply.

📧 Need to cancel? Contact us at contact@shellvibe.com, and our team will do their best to assist you!

We only accept returns in the case of a proven defect.

All our products go through strict quality checks before shipping. However, if you receive an item with a manufacturing defect, please email us a photo of the item (preferably in its original packaging) along with your order number at contact@shellvibe.com.

To qualify for a return, your item must be unused and in the same condition as when you received it.

Your security is our top priority—our website only offers safe and secure payment methods.

We accept:

✔ Credit cards

✔ Debit cards

Our online payment services:

✔ PayPal*

✔ G2A Pay*

🔹 PayPal – As a banking institution across the world, PayPal provides over 10 years of experience in secure online payments. It’s simple, fast, free and globally recognized for its reliability.

🔹 G2A Pay – A global payment platform supporting over 150 local and international payment methods (including Mastercard, Visa) to give you maximum flexibility when making payments.

🔐 Your banking details and credit card information are never shared with us. All payments are protected by our 128-bit SSL encrypted payment processor.

❌ We do not accept checks at this time.

Absolutely!

The “HTTPS” in our store’s URL is a sign of the high security standards we maintain. HTTPS is a secure version of HTTP, using SSL/TLS protocols to encrypt and protect financial transactions on e-commerce sites.

As an online store, we understand that SSL encryption is essential for protecting your data and preventing identity theft or hacking.

✔ A padlock icon in your browser’s address bar

✔ An “s” added to “http” (making it “https”) in the website address

We’ve made shopping as easy and convenient as possible!

1️⃣ Select the product(s) you want

2️⃣ Click “Add to Cart”

3️⃣ Click on the cart icon (top right corner) to proceed to checkout

For an even smoother experience, we recommend creating an account—this allows for faster checkout and easy order tracking!

No. Except in special cases, we only accept one discount code per order.

ShellVibe ships worldwide in full compliance with regulations. However, thebuyer is responsible for any import taxes that may apply in their country. We do not assume responsibility for these charges.

If you’re interested in placing a bulk order, please email our team at contact@shellvibe.com.