Here you’ll find answers to the most frequently asked questions about our products, services, and policies.

At ShellVibe, we are committed to providing you with a transparent and satisfying shopping experience. Whether you have questions about shipping, returns, or how we curate our unique shell-inspired collections, we’re here to help!

Browse this section to find clear and precise information, ensuring your shopping experience with us is as smooth and enjoyable as possible.

🌺 Happy shopping with ShellVibe!

📦 Order Reception 

📅 When will I receive my order?

We carefully process your order and strive to deliver it within 4 to 12 business days. This timeframe includes preparation, production of certain items, and free shipping. We do our best to ship your order as quickly as possible without compromising product quality.

📦 My order is incomplete

If your order contains multiple items, they may be shipped separately depending on availability and the shipping warehouse. No worries—your remaining items will arrive shortly!

🚚 I haven’t received my order

If you experience any issues with delivery (lost, damaged, or broken package), we’re here to help!

With our secure shipping, ShellVibe takes care of disputes for you. Unlike other stores, we don’t leave you to handle it on your own with the carrier. We take full responsibility and will immediately resend a new package at no extra cost to you.

📧 Need assistance? Contact us at contact@shellvibe.com, and our team will do everything possible to ensure your satisfaction! 💙

 

🔄 Cancellation & Returns 

✏️ Can I modify my order?

Yes! You can modify your order as long as it is not yet being processed.

❌ Can I cancel my order?

Yes, you can cancel your order! However, if your order is already being prepared, a cancellation fee of 40% of the purchase price will apply.

📧 Need to cancel? Contact us at contact@shellvibe.com, and our team will do their best to assist you!

🔄 I want to return an item

We only accept returns in the case of a proven defect.

All our products go through strict quality checks before shipping. However, if you receive an item with a manufacturing defect, please email us a photo of the item (preferably in its original packaging) along with your order number at contact@shellvibe.com.

To qualify for a return, your item must be unused and in the same condition as when you received it.

🔒 Security & Payment 

💳 What payment methods do you accept?

Your security is our top priority—our website only offers safe and secure payment methods.

We accept:

✔ Credit cards

✔ Debit cards

Our online payment services:

✔ PayPal*

✔ G2A Pay*

🔹 PayPal – As a banking institution within the European Union, PayPal provides over 10 years of experience in secure online payments. It’s simple, fast, free, and globally recognized for its reliability.

🔹 G2A Pay – A global payment platform supporting over 150 local and international payment methods (including Mastercard, Visa) to give you maximum flexibility when making payments.

🔐 Your banking details and credit card information are never shared with us. All payments are protected by our 128-bit SSL encrypted payment processor.

❌ We do not accept checks at this time.

🔐 Are my payment details secure?

Absolutely!

The “HTTPS” in our store’s URL is a sign of the high security standards we maintain. HTTPS is a secure version of HTTP, using SSL/TLS protocols to encrypt and protect financial transactions on e-commerce sites.

As an online store, we understand that SSL encryption is essential for protecting your data and preventing identity theft or hacking.

💡 How to recognize secure payments?

✔ A padlock icon in your browser’s address bar

✔ An “s” added to “http” (making it “https”) in the website address

🛍️ Practical Guide & Shopping Tips

🛒 How do I order a product?

We’ve made shopping as easy and convenient as possible!

1️⃣ Select the product(s) you want

2️⃣ Click “Add to Cart”

3️⃣ Click on the cart icon (top right corner) to proceed to checkout

For an even smoother experience, we recommend creating an account—this allows for faster checkout and easy order tracking!

 

❓ More Questions 

🎟️ Can I combine discount codes?

No. Except in special cases, we only accept one discount code per order.

💰 I received an import tax charge

ShellVibe ships worldwide in full compliance with regulations. However, the buyer is responsible for any import taxes that may apply in their country. We do not assume responsibility for these charges.

📦 Bulk orders

If you’re interested in placing a bulk order, please email our team at contact@shellvibe.com.

📞 Customer Service Hours:

🕘 Monday to Friday, 9 AM – 6 PM (GMT)

⏳ Average response time: 24 hours